At Palsha Jewelry, we take pride in offering timeless, non-tarnish pieces crafted for everyday elegance. We want you to love every item you purchase, but we understand that sometimes things don’t go as planned. That’s why we’ve created a simple and transparent Refunds and Return Policy to give you peace of mind while shopping.
Our goal is to make sure you feel confident and satisfied with your Palsha experience from order to delivery and beyond. Whether you’re returning an item that didn’t meet your expectations or requesting a refund for a damaged product, our team is here to guide you through the process with care and respect.
We value your trust, and this policy reflects our commitment to making things right while maintaining the quality and hygiene standards of our jewelry collection.
To complete your return, we require a receipt or proof of purchase. If for any reason you’re not completely happy with your order, we’re here to help.
Refunds
Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be processed within 5–10 business days, and the amount will be credited back to your original payment method.
Shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.
Items Not Eligible for Return
Please note that the following items are non-returnable:
- Earrings (for hygiene reasons)
- Custom or personalized orders
- Sale or discounted items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please reach out within 48 hours of delivery with photos attached. We’ll make it right as quickly as possible.
Need help?
We’re happy to assist you. For any questions or concerns about your order, feel free to reach out to us:
📧 Email: palshajewelry@gmail.com
📱 Instagram DM: @palshajewelry